Shipping, Return & Refund Policy

SHIPPING POLICY

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PROCESSING TIMES

Although most orders ship within 24 hours of purchase from our Oklahoma warehouse, please allow 1-2 business days for orders to process before they are shipped.** Please note we have no control over your package as soon as it is in the hands of our shipping partners. **

SHIPPING TIMES

Business days are Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday. Holidays and Sundays are not included in business days. PLEASE NOTE WE DO NOT REFUND ANY SHIPPING FEES If you have a PO box, you must order using the Free Shipping option. We do not ship to PO boxes for Standard and Expedited shipping. Free Economy Shipping: Most orders are delivered in 5-7 business days after processing but please allow up to 10 business days for delivery in some cases. Standard Ground Shipping:Up to 5 business days after the order is processed. Expedited Shipping: Up to 3 business days after the order is processed. Currently not available for orders over 5 lbs and orders shipped to Alaska or Hawaii.

SHIPPING RATES

Before you pay, you will see your total shipping cost and you can choose the option that is best for you. ** PLEASE NOTE WE DO NOT REFUND ANY SHIPPING FEES**

ORDER TRACKING

You will receive a tracking number via email once your order has shipped. Just click on the number in the shipping confirmation email to track your package! Below are the formats for the tracking numbers used by our UPS carrier. USPS Format: 16 DIGITS Example: 9274890277986100000000 UPS Tracking: Normally Starts with “1Z” Example: 1Z9999999999999999

WHY HAS MY ORDER NOT SHIPPED OUT YET?

Sometimes our shipping partners do not update their tracking information on time, so they may tell you the package is still in our hands when it is actually en route to you! Other times, the weather or holidays can slow things down, or the carrier may be running late. Sometimes it takes them a while to make sure the package is delivered appropriately according to its contents. All too often, someone doesn’t scan the package at a stop on the way, making it appear like the delivery is farther away from you than it actually is. It’s quite common for a post office to skip scanning so they can save time and move packages along quicker. You’ll know this happened if the package shows up at your door suddenly with no tracking history.

NEED TO MAKE CHANGES TO YOUR “SHIP TO” ADDRESS?

Please make sure your shipping address is correct before you submit your order; it’s your responsibility. We ship orders daily, Monday-Saturday. So, sometimes we may not be able to intercept an incorrect order before it goes out to the wrong address. If you made a mistake in the shipping address, we are NOT responsible and we’re sorry to tell you that the order has likely already left our hands. We will not accept changes in your shipping address once the order has been placed. If the package is returned to us, then we will try to arrange to have it shipped to your new address. But this could take a long time — don’t get your hopes up.

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REFUND/REFUND POLICY

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We are so certain that you will love our products and the effects they have, that we are guaranteeing your money back if you do not!

**Refund Policy: Excludes any product size of 1 oz or greater. All sales are final for Delta-8, Delta-9, CBD and HHC flower products of 1 oz or greater.

REFUND/RETURN POLICY

All requests for returns or refunds must be made within 30 days of your delivery date. We ask that you Contact Us HERE to start the process. If you have any unopened product, we kindly ask that you ship it back to us (we’ll pay for the return shipping!). If your products have been used, that’s no problem — we can still refund you as long as you fill out the form. If you received the wrong product or just want to exchange it, jump to Exchanges/Wrong Items below.

RETURNING UNOPENED PRODUCT?

Check the following:

• Item is in original, unopened packaging
• Items are securely packed in package with the order number and original packaging slip
• When using UPS to ship your returned items: Request Your Return Label

Ship all returns to:
ItemIX
3105 E Reno Ave

Del City, OK 73117

ISSUED REFUNDS

We issue all refunds to the original credit card you used to make the purchase. You must submit a Contact Us HERE first and request a refund. After the request is processed, it may take up to 2-3 business days to see the refund reflected on your account statement.

EXCHANGES/WRONG ITEMS

We strive to be perfect, but we know that’s not always possible! If you received the wrong items, ordered the wrong product by mistake, or just want to exchange a product, we’ll sort it out.

You can ship the items you don’t want back to us (we’ll pay!) with the return shipping label we provide. In the package, please also include a written request and your order number.

After the request is processed, we will send you a link to access your Return Shipping Label.

If you have any questions about this process, you can contact our customer service team and they will be able to guide you.

MISSING PRODUCTS

If you received an incomplete order, don’t panic! We’re ready to fix the mistake. Please Contact Us HERE and include your name, order number, and what’s missing from the box. We’ll get the missing products shipped to you as quickly as possible!